Terms & Conditions By selecting, you acknowledge and agree to the Terms & Conditions below.

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• Schedule Service Call.

 All service requests should be submitted through the Request Form by Selecting Schedule Service Call.

 

When scheduling a service call for repair, preventive maintenance, or cleaning etc.., we typically schedule for the next business day. We will confirm the appointment date and time and request a 2-hour window as calls may occasionally take longer than expected. If our schedule allows earlier service, we will notify you to arrange it.

It is essential that the owner or an authorized person be present during the service call to discuss and provide relevant information. If no authorized personnel are present when the technician arrives, we will cancel the service call. The customer will be responsible for the travel fee and need to reschedule the service call.

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To assist you effectively and avoid additional fees, please provide the brand and model of your espresso machine, along with a detailed description of the issue(s) you are experiencing.

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If a technician arrives at your location and you did not cancel or no longer need the service, the customer will be responsible for the travel fee.

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• Emergency Service Call Schedule 

All Emergency service requested should be submitted through the Requested Form by Selecting Emergency Service Call 

 

Emergency Service Calls are for.

1.Before and/or After hrs.

2.Saturday and/or Sunday

3.Holiday's

 

A designated technician will reach out to you to confirm your service appointment and provide an estimated time of arrival (ETA).

 

It is essential that the owner or an authorized representative from your party is present during the service call to discuss and make decisions at the time, as well as provide relevant information. If no personnel is available when the technician arrives, we will cancel the service call and no service will be performed. The customer will be responsible for the travel fee and will need to reschedule the service call.

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To assist you effectively and avoid additional fees, please provide the brand and model of your espresso machine, along with a detailed description of the issue(s) you are experiencing.

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If a technician arrives at your location and you did not cancel or no longer need the service, the customer will be responsible for the travel fee.

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• ​Schedule Installation.

Schedule Installations requested should be submitted through the Requested Form by Scheduled Installation

When scheduling an Installation Please specify if this installation will be for a Coffee Shop, or for Trailer, Food Truck, or for a Cart.

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Certain preparations must be made before a technician arrives to perform the installation of your new Espresso Machine. It's important to note that the technician will not perform tasks beyond those related to the machine itself. Adequate water, draining, and electrical preparation must be made before installation can begin. If these arrangements have not bee made, you will be responsible for the additional service charges.

It is very important that the owner or a designated (authorize) person from you party is present during the service in order to discuss and/or to provide relevant information if personnel is not present at the time technician arrives we will cancel service call, and we will not perform any service if personnel is not present.

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Coffee Shop's needing to be set up with the following to proceed with an Installation.

Customers must ensure the following are prepared and fully operational: 

• - Electricity (220V)

• - Plumbing (Drain)

• - Water supply 

• - Water Filtration System (suitable for Espresso and/or Coffee Brewer Machines)

• - Counter with a 2.5" or 3" opening 

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Trailer & Food Truck Installations

​Certain topics need to be addressed based on your requirements and customization of the trailer or food truck. 

• - Generator 9500 Watts an Over 

• - Breaker box 

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Cart Installations

Certain topics need to be addressed based on your requirements and customization of the Cart.

 

 

 

 

Payment

Customer hereby authorizes METROPLEX ESPRESSO TECH LLC. to perform service specified above and agrees to pay accordingly.

Credit Term: Payment term is net 30 days for pre-approved customers, please note that establishing an account with us is required contact us for additional information regarding the account requirements. All others are COD or PREPAID. All returned unpaid checks will be charged a customary fee. A late fee charge of $45 will be charge for every 30 days of invoice past due. METROPLEX ESPRESSO TECH LLC. will not issue refunds. any credit balance will be retained in customers account and will be applied towards future service/purchase. 

A transaction fee applies for payment made through Credit/Debit cart(s). Transaction fee are waives for payment made via Cash, Zelle, or Check at the reception time.

 

 

Please be aware that cancellations may occasionally occur due to unforeseen circumstances. 

Thank You for your understanding.

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