SERVICES
METROPLEX ESPRESSO TECH, LLC. works hard to provide all of our customers with top notch repair services at competitive prices. In addition to our standard repair services, we also provide guidance and instructions on how to maintain the working condition of your equipment. When you need a professional repair solution, you can be sure to trust the services here at METROPLEX ESPRESSO TECH, LLC.
Our wide range of services keep our customers coming back for all of their repair needs. Our team of professionals guarantee that your repairs will get done quickly, but more importantly, correctly. We have the know-how and expertise to get the job done right. Find out more about what we can repair for you today.
We service most Brands Of Commercial Espresso & Coffee Brewer Machines
-
La Marzocco
-
Nuova Simonelli
-
La Spaziale
-
Rocket
-
Unic
-
Schaerer
-
La Cimbali
-
Faema
-
Expobar
-
San Marino
-
Mod bar
-
Casadio
-
Ascaso
-
Eversys
-
Bosco Napoli
-
Slayer
-
Stella
-
Rancilio
-
La Pavoni
-
Victoria Arduino
-
Astra
-
Sanremo
-
Astoria
-
Bunn
-
Fetco
-
DONPER USA
Service Call Fee's
During Business Hours
Monday - Friday Reg Hours 8:00am - 5:00pm
Travel Fee (Hourly Rate)................... $110.00
Labor (Hourly Rate).......................... $110.00
Starting Base Charge........................$220.00
After Or Before Hours/Saturday & Sunday
Travel Fee (Hourly Rate) ................ $165.00
Labor (Hourly Rate).......................... $165.00
Starting Base Charge........................$330.00
Holidays Emergency Call
Travel Fee (Hourly Rate) ............... $220.00
Labor (Hourly Rate)........................ $220.00
Starting Base Charge.......................$440.00
In Shop Estimate Fee's
Commercial Services...............................$110.00 Residential Machines...............................$75.00
Price excludes parts (if needed).
If a technician arrives at your location and you did not cancel or no longer require the service, please note that you will be responsible for covering the travel fee. We appreciate your understanding in this matter.
In The Shop Service's
! You can drop off your equipment for repairs at our shop during business hours, no appointment necessary. We're here to help you get your gear back in working order!
How does this work? An estimate fee will be charged if you choose not to go ahead with the repairs. When dropping off your equipment, you will fill out a form with your contact information, equipment details, and the issue you are experiencing. The estimate process takes 2-3 business days. Once we have the estimated repair cost, we will contact you to inform you and seek your approval before proceeding with the repairs. The repair time will vary based on the machine's needs and whether we need to order parts.
Home Espresso Machine Repairs
Machines that we collaborate with and/or similar ones.
-
Rocket
-
ECM Synchronika
-
Profitec Pro
-
Alex Dueto
-
Luca
-
La Spaziale
-
Quick Mill Vetrano
-
Diletta Bello
-
Lelit Bianca
-
etc......
Machines that we do NOT collaborate with and/or similar types.
-
Breville
-
De'Longhi
-
Casabrews
-
Gaggia Classic Evo
-
Jura
-
Saeco
-
Philips
-
La Pavoni
-
Elektra
-
Ascaso
-
etc....
Installation's Fee's
-
If the equipment was purchased through Metroplex Espresso Tech LLC, the installation fee is $220.00, along with any additional costs for materials necessary for during the installation process.
-
Trailer and food truck installations are conducted exclusively at our shop and require a scheduled appointment. The labor service fee is set at $650.00, along with any additional costs for materials necessary for customization during the installation process.
-
Cart setup and customization services are exclusively offered at our shop and require a scheduled appointment. The service fee begins at $220.00, in addition to any costs for materials to fulfill your customization requirements.
If you have your own equipment and wish to schedule an installation appointment, please be aware that the installation fee begins at $330.00, in addition to any necessary materials for the installation.
Customers must ensure the following are prepared and fully operational:
-
- Electricity (220V)
-
- Plumbing (Drain)
-
- Water supply
-
- Water Filtration System (suitable for Espresso and/or Coffee Brewer Machines)
-
- Counter with a 2.5" or 3" opening
For further details, please see below.
In the event of a failure that necessitates rescheduling, the customer will be responsible for the travel fee.
Wall plug and machine plug will vary depending on your Espresso machine.
If an installation Is cancelled within 24 hours of the appointment or the customer is not ready for Service/Installation the customer will be responsible to cover the travel fee.
Services
For optimal assistance, kindly ensure that you review your options prior to submitting the request form.
Schedule Service Call
Thank you for choosing our services.
To schedule a Service Call, please provide the brand and model of your espresso machine, along with a detailed description of the issue you're facing. If possible, emailing a video of problem would be helpful.
Our standard scheduling is for the next business day, and it’s important that a designated representative from your organization is present during the service call to discuss and provide relevant information. We will contact you via email/phone call to confirm the date and time for the appointment.
Schedule Installation
Thank you for your interest in scheduling your installation.
To get started, please provide the following information: Machine Brand and Model. If we need any additional details, we will reach out to you directly. Otherwise, you will receive a confirmation email regarding your appointment. Please ensure that the following are prepared and fully operational:
Electricity (220V), Plumbing (Drain), Water, and a compatible Water Filtration System for the Espresso and/or Coffee Brewer Machines. Additionally, make sure there is a counter opening of 2.5" inches or 3" inches available.
Please note that if rescheduling is necessary, the customer will be responsible for any associated fees.
Emergency Service Call
Emergency Service Calls are for.
-
Before and/or After hrs.
-
Saturday and/or Sunday
-
Holiday's
-
To proceed with your emergency service request, please provide your phone number, contact name, machine brand and model, and a comprehensive description of the issue. A technician will call and confirm your service call with and ETA arrival time and may required additional details. Thank you.
